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Book: OM6 by Collier+Evans Does YO care more about manufacturing (product) quality, or service quality, or both? Explain the rationale for your conclusion. Section 15-3 describes the Gap Model. Explain which gaps are the most “mismanaged” at YO. Does YO use Six Sigma or any of the Seven Quality Tools on a regular basis? Should they? Does YO use SPC on a regular basis? Should they? Does YO use Lean tools and approaches on a regular basis? Should they? Select one of the described Lean tools and explain how it may be beneficial at YO. Explain why JIT does, or does not, make sense for YO.
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