Develop

BSBDIV601 Develop and implement diversity policy

Assessment Task 2- Project and Case Study

Part A

Task summary

This task requires you to conduct further research, then review and update the diversity policy and procedures based on input from the CEO.

Required

· Access to textbooks and other learning materials

· Computer with Microsoft Office and internet access

Submit

· Diversity best practices report

· Final diversity policy and procedures

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria.

Carefully read the following scenario.

The diversity policy and procedure has been implemented, as well as the action plan. However, the CEO still wants further improvements to the policy and procedures, and wants to discuss some outcomes to date, and so calls you in for a meeting.

 

Complete the following activities:

1. Meet with the CEO (your assessor).

You should take notes on what you discuss with the CEO to assist you in the following activity.

The CEO will give you information about the outcomes of the diversity policy and procedures and action plan.

The CEO will then advise you of an area of the diversity policy and procedures which they feel needs to be improved, including the rationale for the improvement.

During the meeting, you will need to use effective communication skills to ask

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questions and to confirm that you have correctly understood the information provided.

2. Report on diversity best practices.

Following the meeting, assess the information provided to you and research best practices for the area identified by the CEO. This report should be about one page.

Include the following in your report:

· A summary of changes that have occurred in: o Business activities

o Team plans

o Staff performance

· The identified unintended impacts of the policy

· Advise on the best practices you have identified

· Recommendations for updating the policy and procedures.

Save the document as Diversity Best Practices Report.

3. Finalise diversity policy and procedures.

Update your diversity policy and procedures from Assessment Task 1 with the new area that you have written the report on.

Ensure that the final version of the document is named accordingly.

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Part B

Task summary

This task requires you to review the case studies included in Case Studies Student, to consider the questions posed, and to research legal requirements.

Required

· Access to textbooks and other learning materials

· Computer with Microsoft Office and internet access

Submit

· Case studies responses

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria.

Complete the following activities:

1. Review the case studies document.

Review each of the questions in the case study and consider the issues involved, and what your response as a Manager would be.

Outline the legal requirements, ensuring that you reference relevant legislation.

The response to each case study is expected to be at least 2 to 3 paragraphs and must be written in clear and concise English.

Diversity Case Studies

 

Case study one

Valarie is employed as an Administration Officer. She also answers calls from customers. Valarie has recently married and converted to Judaism. Her husband follows the Jewish faith and converting was something she felt was really important to her new relationship. Valarie has mentioned that she would like to leave work early on Friday afternoon to begin to observe the Sabbath.

Valarie has now written a formal letter to you requesting permission to leave work early on Friday afternoons. She has stated that she will take responsibility to catch up on any missed work.

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The company does not currently have flexible working arrangements.

Valarie has been employed with the company for 2 years and is a permanent employee.

Consider:

· What issues do you consider in your response?

· What are the legal requirements?

· What would be your response as a Manager?

Case study two

You have observed that a Muslim staff member never shakes hands with female clients. You are concerned that this will impact on his relationships. You are considering asking him to shake female clients’ hands.

Consider:

· What issues should you consider in your response?

· What are the legal requirements?

· As a Manager, how should you deal with this issue?

Case study three

A staff member, Delores, has approached you with a request not to have to deal with a particular customer because they feel she is treating them in a racist manner.

Consider:

· Can she refuse to deal with a customer on these grounds?

· What are the legal requirements?

· As a Manager, how should you deal with this issue?

Case study four

In a meeting with you (Team Leader), a staff member, Jackie, expresses a concern to you. They have recently disclosed their sexuality to a colleague, Jill, whom they have always got on well with. Jill was surprised and stated that she has a strong moral objection to lesbians and gay men. Jill had said as she felt it was not acceptable to be a lesbian but did want maintain a positive relationship with Jackie, she requested Jackie should help in this matter by not referring greatly to their sexuality again.

Consider:

· Is this response acceptable?

· What are the issues to consider?

· What are the legal requirements?

· As a Manager, how should you deal with this issue?

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Case study five

A staff member employed with the company for five years ago was diagnosed with depression about a year ago. She did not tell you until three months ago, when she confided in you about what she was experiencing and the treatment she was getting from her doctor and therapist. A month ago the staff member was signed off on sick leave.

She returned to work last week but is overwhelmed. You are prepared to help this staff member for another month but after that, you are feeling it might be time to terminate the staff member’s employment.

Consider:

· What support could you offer the staff member?

· Are there any legal requirements?

· As a Manager, how should you deal with this issue?

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Assessment Task 2 Checklist

 

Student’s name:

			Completed
			successfully?	Comments
Did the student:			Yes	No
Part A
Meet with the CEO and seek feedback
on the diversity policy and procedures?
Research and report on suitable best
practice area/changes required for
inclusion in policy?
Develop and report on suitable
recommendations for change?
Provide revised diversity policy and
procedures as per feedback and
recommendations?
Part B
Case study one (1)
Case study two (2)
Case study three (3)
Case study four (4)
Case study five (5)
Task outcome:		Satisfactory		 Not satisfactory
Assessor signature:
Assessor name:
Date:

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