“Frank Schuman, vice president of human resources for Big Bison Resorts, heard laughter as he approached the chief executive’s office door. As he stepped into the room, he saw CEO Janette Briggs seated behind her desk, telling two other executives a story that they were obviously enjoying.
“Oh, Frank! Good!” exclaimed Janette when she saw him enter. “I was just telling Pedro and Marlys about my great adventure in TV land.” Janette had been away for the past two weeks, taping Executive in Disguise, a popular reality TV show in which top managers don disguises and act as lower-tier service employees and perform their everyday tasks and duties.
“How did it go?” asked Frank.
“It was eye-opening,” Janette replied. “After spending all that time in our kitchens and cleaning the guest rooms and pools, I see our people and their jobs in a totally new way.”
“Is that why you called me here?” Frank asked. “I thought you wanted to review our plans for the new Employee of the Month program we’re starting.”“
See, that’s the issue. After working directly with our frontline staff, I’m having doubts about putting resources into Employee of the Month,” replied Janette. “Have a seat, Frank, and let me share what I saw over the past two weeks.”
“I’ve been telling Marlys and Pedro what it’s like to work in one of our kitchens. The pace is unbelievable. The workload is incredible. And the teamwork is out of this world. Frank, I was amazed, and you would be, too. I know how to make a grilled cheese sandwich, but these folks do a lot more than cook. They’re planning and con-trolling on the fly: How many salads? How many pan-cakes? How can we make all that without any waste? There’s no supervisor on the line; they’re all thinking like managers—how to please customers, control costs. Honestly, our managers could take lessons from them on teamwork and quality control.”“It sounds like we have a lot of Employees of the Month,” Frank said hopefully. Maybe the program wouldn’t be canceled after all, and his group’s efforts wouldn’t have been wasted.
“No,” said Janette. “The point is, we’ve tried so many pro-grams to boost productivity. As you know, we were look-ing at bonuses last year, but then the economy slumped and business dropped off. But we have to do something. That’s why I called you in. We need your HR expertise. What do people want? I thought it would be pay, prizes, that sort of thing. And you agreed with me. But really, Frank, are those the right motivators? The people I worked with the past two weeks—they’re so good at what they do, and they’re constantly thinking up ways to make our guests happy. They already take pride in what they accomplish. We need to decide how to design their jobs better so they can accomplish more without us getting in their way with, well, Employee of the Month ceremonies.”“
OK,” replied Frank, “now that you’ve put it that way, I have to ask if maybe what we don’t want to do is decide what will make their jobs better.”Janette looked puzzled. “So you’re saying we shouldn’tmake their jobs better?”“What I mean,” replied Frank, “is that we need to listenbefore we decide.”DISCUSSION QUESTIONS
1. What kinds of behavior would an Employee of the Month program, as described here, reinforce at Big Bison Resorts? How might the company apply the prin-ciples of goal setting, reinforcement, and expectancy theories more effectively?”
” How might the company get input from employ-ees to make people’s jobs more motivating? What impact would this effort have on the company’s performance?
3. How would Big Bison’s employees perceive the equity of the Employee of the Month program? Compare their potential reactions with the response you would expect from involving employees in improving their jobs.
4. Think about a previous job you have held or hold cur-rently. If you had the power to make such decisions, what would you do to make the job more motivating for employees?”
Our Unique Features
Custom Papers Means Custom Papers
This is what custom writing means to us: Your essay starts from scratch. Plagiarism is unacceptable. We demand the originality of our academic essay writers and they only deliver authentic and original papers. 100% guaranteed! If your final version is not as expected, we will revise it immediately.
Qualified and Experienced Essay Writers
Our team consists of carefully selected writers with in-depth expertise. Each writer in our team is selected based on their writing skills and experience. Each team member is able to provide plagiarism-free, authentic and high-quality content within a short turnaround time.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Assuarance
We understand you. Spending your hard earned money on a writing service is a big deal. It is a big investment and it is difficult to make the decision. That is why we support our claims with guarantees. We want you to be reassured as soon as you place your order. Here are our guarantees: Your deadlines are important to us. When ordering, please note that delivery will take place no later than the expiry date.
100% Originality & Confidentiality
Every paper we write for every order is 100% original. To support this, we would be happy to provide you with a plagiarism analysis report on request.We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
We help students, business professionals and job seekers around the world in multiple time zones. We also understand that students often keep crazy schedules. No problem. We are there for you around the clock. If you need help at any time, please contact us. An agent is always available for you.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
Our services are second to none. Every time you place an order, you get a personal and original paper of the highest quality.
While a college paper is the most common order we receive, we want you to understand that we have college writers for virtually everything, including: High school and college essays Papers, book reviews, case studies, lab reports, tests All graduate level projects, including theses and dissertations Admissions and scholarship essays Resumes and CV’s Web content, copywriting, blogs, articles Business writing – reports, marketing material, white papers Research and data collection/analysis of any type.
Any Kind of Essay Writing!
Whether you are a high school student struggling with writing five-paragraph essays, an undergraduate management student stressing over a research paper, or a graduate student in the middle of a thesis or dissertation, homeworkmarketpro.com has a writer for you. We can also provide admissions or scholarship essays, a resume or CV, as well as web content or articles. Writing an essay for college admission takes a certain kind of writer. They have to be knowledgeable about your subject and be able to grasp the purpose of the essay.
Quality Check and Editing Support
Every paper is subject to a strict editorial and revision process. This is to ensure that your document is complete and accurate and that all of your instructions have been followed carefully including creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
Prices and Discounts
We are happy to say that we offer some of the most competitive prices in this industry. Since many of our customers are students, job seekers and small entrepreneurs, we know that money is a problem. Therefore, you will find better prices with us compared to writing services of this calibre.