Chapter 18- Management of Waiting Lines
Description
Please study the chapter 18, Management of Waiting Lines, page 784, study the power points and answer to the following questions:
2.
3.
Where? Do we have a great Waiting Line Management? Please develop your answer.
Why waiting lines cause concern (slide 6-Power point)?
List and discuss the characteristics of Waiting Lines (page 789-792, slide 8-12).
List the performance measure equation for basic single-server model (table 18.2, page 796) and
present one example (page 797, slide 23) and List the multiple-server queuing formulas (required
book, page 797, slide 25-26).
Do a brief Cost analysis (required book, page 801-803, slide 27-28).
What is the tactics Disney employs (Managing Waiting Lines) to achieve customer satisfaction
(required book, article at Disney World, page 815, slide 36)?
Do a summary of “Operation Strategy versus analysis of Waiting Lines (page 814-813, slide 37).
Trucks arrive at a warehouse at a rate of 15 per hour during business hours. Crews can
unload the truck at a rate of five per hour.
The high unloading rate is due to cargo being containerized.
Recent changes in wage rates have caused:
The warehouse manager to reexamine the question of how many crews to use? The new rates are:
Crew and docks cost $100 per hour;
Truck and driver cost is $120 per hour (required book, page 800-801).
Please answer to the warehouse manager question, how many crews?
Book is: William J. Stevenson, Operations Management, McGraw-Hill, 14th edition
