Case Study #8

Description

Public Service Management Please answer the question from the case study below. Please reference from chapter 8, which I have attached.  Case Study Chapter 8 Case Study: Emergency Response Information in NYC Following 9/11, NYC agencies worked together to create SOPs for communication during times of emergency. Since then, NYC has faced two disastrous weather events—Hurricanes Irene and Sandy—during which communication through social media, text message updates, and webcasts of press conferences was essential to communicating updates on important services and volunteer needs. Additionally, the NYC Media Office has taken stock of areas that are underserved with internet, computer, and smartphone technology access through their Digital Roadmap: Process and Innovation. You work for the NYC Digital Office and have been tasked with creating a plan for improving technology access specifically for times of emergency response. You are expected to provide a strategy for ensuring that areas with low access to technology are able to receive important updates. Your plan should consider the following questions: 1.   How can NYC Digital Office work with the Office of Emergency Management and other key groups like ConEdison, to ensure that updates reach hard-hit areas? 2.   Should emergency response include internet access in order to provide emergency communication to hard-hit areas? Why or why not? References: Cohen, S., Eimicke, W., & Heikkila, T. (2013). The effective public manager: Achieving success in government organizations. John Wiley & Sons.