INFORMATION TECHNOLOGY DISASTER RECOVERY PLAN

Revision History

Revision	Change	Date

Official copies of the document are available at the following locations:

· Department of Information Technology Office

· Office and home of the Chief Information Officer

Contents

Revision History 1 Official copies of the document are available at the following locations: 1 Contents 2 Section 1: Introduction 3 Section 2: Scope 3 Section 3: Assumptions 3 Section 4: Definitions 3 Section 5: Teams 3 5.0.1 Incident Commander 3 5.0.2 Incident Command Team 3 5.1 Datacenter Recovery Team 3 5.2 Desktop, Lab, and Classroom Recovery Team 4 5.3 Enterprise Systems Recovery Team 4 5.4 Infrastructure and Web Recovery Team 4 5.5 Telecommunications, Network, and Internet Services Recovery Team 4 Section 6: Recovery Preparations 5 6.1 Data Recovery Information: 5 6.2 Central Datacenter and Server Recovery Information: 5 6.3 Network and Telecommunication Recovery Information: 5 6.4 Application Recovery Information: 5 6.5 Desktop Equipment Recovery Information: 5 Section 7: Disaster Recovery Processes and Procedures 5 7.1 Emergency Response: 5 7.2 Incident Command Team: 5 7.3 Disaster Recovery Teams: 5 7.4 General System/Application Recovery Procedures/Outline: 5 8.0 Network & Telecommunication Recovery Guidelines: 7 Appendix A. IT Contact List 7 Appendix B. Crisis Management Team Contact List 7 Appendix C: IT Recovery Priority List 7 C.1 IT Infrastructure Priorities: 7 C.2 IT System Priorities: 8 C.3 Consortium, Outsourced, and Cloud-based IT System Priorities: 8 C.4 IT Facility Priorities 9 Appendix D: Vendor Information 9 Appendix E: Disaster Recovery Signoff Sheet 10

Section 1: Introduction

Provide an introduction to the company/situation…

A copy of this plan is stored in the following areas:

· Department of Information Technology Office

· Office and home of the Chief Information Officer

Section 2: Scope

Determine/explain the scope of this plan.

Section 3: Assumptions

Section 4: Definitions

Section 5: Teams

5.0.1 Incident Commander

Chief Information Officer
Home Phone:
Cell Phone:

5.0.2 Incident Command Team

Chief Information Officer
Manager, User Support
Manager, Infrastructure Services
Manager, Information Systems
Manager, Classroom and Media Services

5.1 Datacenter Recovery Team

All Contact Information is located in Appendix A

Team Lead:	Manager, Infrastructure Services
Team Members:	System Administrators (2)
	Desktop Systems Administrator
	Network Communications Technicians (2)

5.2 Desktop, Lab, and Classroom Recovery Team

All Contact Information is located in Appendix A

Commander.

Team Lead:	Manager, User Services
Team Members:	Manager, Classroom and Media Services
	Desktop Systems Administrator
	Computing Coordinators (7)
	Lab and Student Computing Coordinator
	Equipment Systems Specialist

5.3 Enterprise Systems Recovery Team

All Contact Information is located in Appendix A

Team Lead:	Manager, Information Systems
Team Members:	Manager, Infrastructure Services
	Programmer/Analysts (4)
	Web Programmer/Analyst
	System Administrator
	Computing Coordinators supporting affected areas (business services, payroll, enrollment services, etc.)
	Key Business Unit Personnel as needed by type of incident (payroll clerk, accountant, registrar, etc.)

5.4 Infrastructure and Web Recovery Team

All Contact Information is located in Appendix A

Commander.

Team Lead:	Manager, Infrastructure Services
Team Members:	System Administrators (2)
	Desktop Systems Administrator
	Web Programmer/Analyst

5.5 Telecommunications, Network, and Internet Services Recovery Team

All Contact Information is located in Appendix A

Commander.

Team Lead:	Manager, Infrastructure Services
Team Members:	Communications Technicians (2)
	System Administrator

Section 6: Recovery Preparations

6.1 Data Recovery Information:

6.2 Central Datacenter and Server Recovery Information:

6.3 Network and Telecommunication Recovery Information:

6.4 Application Recovery Information:

6.5 Desktop Equipment Recovery Information:

Section 7: Disaster Recovery Processes and Procedures

7.1 Emergency Response:

7.2 Incident Command Team:

7.3 Disaster Recovery Teams:

7.4 General System/Application Recovery Procedures/Outline:

8.0 Network & Telecommunication Recovery Guidelines:

Appendix A. IT Contact List

Appendix B. Crisis Management Team Contact List

Appendix C: IT Recovery Priority List

The following priorities have been established by the department of Information Technology with consultation from the campus community.

C.1 IT Infrastructure Priorities:

C.2 IT System Priorities:

C.3 Consortium, Outsourced, and Cloud-based IT System Priorities:

Application/System Name	Priority	RTO	RPO

(1) Critical – Basic infrastructure and must be restored as soon as possible.

(2) High – Systems of extreme importance, but do not provide infrastructure.

(3) Medium – Important systems and applications, but do not have university-wide impact.

(4) Low – Systems important to specific departments or specific small populations of users.

(5) Full –Systems that may not be restored to functional status until normal operations are reestablished.

Note:

is recovery time objective, RPO is recovery point objective?

C.4 IT Facility Priorities

Building Name	Priority

Note: building list continues on next page.

(1) Critical, needed for maintenance of public health and safety, communications.

(2) High, needed for income maintenance for students, employees; payments to vendors; requirements for compliance or regulation; effect on cash flow; effect on production and delivery of services (housing, dining, student services).

(3) Medium, needed for mission of university, delivery of classes.

(4) Low, everything else

Appendix D: Vendor Information

C.5 IT Facility Priorities

Building Name	Priority

Note: building list continues on next page.

(5) Critical, needed for maintenance of public health and safety, communications.

(6) High, needed for income maintenance for students, employees; payments to vendors; requirements for compliance or regulation; effect on cash flow; effect on production and delivery of services (housing, dining, student services).

(7) Medium, needed for mission of university, delivery of classes.

(8) Low, everything else

Appendix D: Vendor Information

Appendix E: Disaster Recovery Signoff Sheet

I have been briefed and given an overview of the Disaster Recovery Plan and I am familiar with my responsibilities.

Name	Signature	Date